We currently ship within United States. International shipping options may vary.
FAQ
ORDERS & SHIPPING
Where do you ship?
How long does shipping take?
Orders are processed within 1-3 business days. Delivery times vary based on location:
- Free Standard Shipping: 1 - 10 business days
- Paid Express Shipping: 2 business days
Can I change or cancel my order after placing it?
Order cancellation and modification can be done however, they are not guaranteed. Please contact us immediately at support@aveer.com
How can I track my order?
Once your order ships, you'll receive a tracking link via email to monitor your delivery in real time.
RETURNS & EXCHANGES
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What is your return policy?
A.Veer Return Policy
We want you to step confidently in every pair of A.Veer shoes. If you’re not completely satisfied with your purchase, our return process is simple and hassle-free.
Eligibility for Returns
- Items must be returned within 30 days of purchase.
- Shoes must be unworn, in original condition, and in the original packaging.
- Returns must include all accessories (dust bags, shoe inserts, etc.).
- Final sale items and gift cards are not eligible for returns.
Return Shipping Policy
- Returns are not free, but we make the process easy by providing a prepaid shipping label.
- The cost of return shipping will be deducted from your refund. This amount is determined by the carrier's standard shipping rates—no additional fees or markups.
How to Initiate a Return
- Email us at support@a-veer.com with your order details and reason for return.
- We will email you a prepaid return label and securely package your items.
- Drop off at your nearest courier location.
Refund Process
- Refunds will be issued to the original payment method within 5-7 business days after inspection. It may take up to 10 business days for the funds to reflect on to your statement after the refund has been processed.
- If you received a defective or incorrect item, please contact us at support@a-veer.com for a replacement.
Exchanges
- To exchange an item, initiate a return and place a new order for the desired size or style.
International Returns
- International customers are responsible for return shipping costs.
For any questions, reach out to our Customer Support Team at support@a-veer.com.
A.Veer – Designed for movement. Committed to your confidence.
How do I initiate a return?
Email us at support@aveer.com with your order details.
Can I exchange my shoes for a different size?
We do not offer direct exchanges. If you need a different size, please return your original purchase and place a new order.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The return shipping fee will be deducted from the refund. It may take up to 10 business days for the refund to reflect on your statement once processed.
How do I process my return from third party retailer ? (Macys, DSW, Nordstrom etc.)
You will need to contact the retailer's support team where you made your purchase. We do not accept returns or exchanges for items not purchased directly from our online store.
PRODUCTS & SIZING
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How do A.Veer shoes fit?
Our shoes are designed for a standard fit and made true to size. If you’re between sizes, we recommend sizing up.
What materials do you use?
A.Veer shoes are crafted from premium leather, high-quality textiles, and sustainable materials, ensuring durability and comfort.
Where are your shoes made?
Our shoes are manufactured across the globe with manufacturing facilities in India, Portugal, Vietnam, Italy and Mexico
PAYMENTS & PROMOTIONS
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.
Do you offer gift cards?
Yes! A.Veer gift cards are available for purchase online and can be used for any product in our store.
Can I use multiple discount codes?
Only one promo code can be applied per order. Discounts cannot be combined.
CONTACT & SUPPORT
How can I reach customer support?
You can contact us via email at support@a-veer.com or through our Contact Us page. Our team is available Monday–Friday, 9 AM– 4 PM (EST). We are close on all statutory holidays in USA & Canada.
Do you have physical stores?
A.Veer is primarily an online brand, but we host pop-up shops in select cities. Stay updated on upcoming events by subscribing to our newsletter.