Hugo Sneaker // Cream Leather

Shipping Policy

1. Order Processing Time:
1.1. All orders are processed within 1-2 business days (excluding weekends and holidays).
1.2. Orders placed before 8:00 AM EST will typically be processed the same day.
1.3. During high-demand periods, processing times may be extended by an additional 1-2 business days.
1.4. You will receive a confirmation email with tracking information once your order has shipped.

2. Domestic Shipping (U.S. Orders):
2.1. Standard Shipping: 2-10 business days (based on location).
2.2. Expedited Shipping: 1-3 business days.
2.3. Shipping rates and delivery estimates will be displayed at checkout.
2.4. Free standard shipping is available on U.S. orders over $200.
2.5. Expedited shipping costs are non-refundable.

For more information please see: Shipping Policy

3. Return Shipping:

3.1. USA Orders:
3.1.1. Returns are free when you select the RE:DO $1.50 return protection at checkout.
3.1.2. If RE:DO is not selected, the return shipping cost will be deducted from your refund—no upfront payment required.
3.1.3. All exchanges qualify for free return shipping.
3.1.4. Final Sale items are excluded from RE:DO:

• If your order contains only Final Sale items, RE:DO will not appear at checkout.
• If your order includes both regular and Final Sale items, RE:DO applies only to the regular-priced item(s).

For more information please see: Refund Policy